Return & Refund Policy

This Return & Refund Policy explains how OYTTOB products may be returned, how to request a return, where approved returns should be sent, who is responsible for return shipping costs, and when eligible refunds are issued.

OYTTOB is owned and operated by Zhaolongtu Network Technology Co., Ltd.

Ordering and Receiving Your Order

To purchase an OYTTOB product, select your preferred character or item, choose any available size, style, or product options, add the product to your cart, and complete checkout using accurate contact, shipping, and payment information.

An order confirmation will be sent to the email address provided during checkout.

Once your order has shipped, available tracking information will be sent by email.

Your order will be delivered to the shipping address provided during checkout. Please inspect your package and products promptly after delivery and contact us if anything is damaged, defective, missing, or incorrect.

180-Day Return Window

Eligible products may be returned within 180 calendar days after confirmed delivery.

To begin a return, you must contact us within the 180-day return period.

Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, the product must generally be:

• Unused and unwashed

• Unaltered

• Free from stains, odors, pet hair, or other signs of use

• In its original condition

• Returned with original tags where applicable

• Returned with original packaging and accessories

• Accompanied by valid proof of purchase

Products that show signs of use, washing, alteration, damage, missing accessories, or other deterioration may not qualify for a full refund unless the product arrived damaged, defective, incomplete, or incorrect.

For plush products, customers are welcome to reasonably inspect the item after delivery, but handling beyond what is necessary to inspect the product may affect return eligibility where permitted by law.

Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be eligible for return:

• Customized or personalized products

• Gift cards

• Products clearly marked as final sale or non-returnable before purchase

• Products damaged through misuse, improper care, washing, alteration, or unauthorized modification

• Products returned without prior authorization

• Items missing required components, accessories, tags, or packaging where this materially affects their condition

• Certain hygiene-sensitive items where clearly identified as non-returnable before purchase

This does not affect any mandatory consumer rights available under applicable law.

Mystery Boxes

OYTTOB Mystery Boxes contain randomized products unless otherwise stated on the product page.

Receiving a character, color, or edition that you did not personally prefer does not by itself mean that the product is defective or incorrect.

Unless otherwise stated:

• Specific Mystery Box characters are not guaranteed

• Duplicate characters may be possible

• Secret or rare editions are not guaranteed

• Preference-based exchanges for a different mystery character may not be available

If a Mystery Box product itself arrives damaged, defective, incomplete, or materially different from the applicable product description, please contact us and we will review the issue under this policy.

Any mandatory rights under applicable law remain unaffected.

Bundle Returns

For OYTTOB bundles or multi-item promotional sets, return eligibility may depend on whether the entire bundle or only part of the bundle is being returned.

If a discount was based on purchasing multiple products together, returning only part of the bundle may affect the applicable refund amount where permitted by law.

Please contact us before returning any bundle so we can provide the correct instructions and explain any applicable adjustment.

How to Request a Return

To request a return, contact us at service@oyttob.com and provide:

• Your order number

• The email address used during checkout

• The product you wish to return

• The reason for the return

• Photos or videos where relevant

If your return is approved, our customer-support team will provide the appropriate return instructions and designated return address.

Please do not send any product back before receiving return approval and instructions from us.

Return Address

Do not send returns to our registered business address unless our customer-support team specifically instructs you to do so.

The appropriate return warehouse may vary depending on:

• Product type

• Fulfillment location

• Inventory location

• Customer destination

• Reason for return

Once your return request has been reviewed and approved, our customer-support team will provide the correct return address and instructions.

Products sent to an unauthorized or incorrect address may not be received or processed.

Return Shipping Costs

For change-of-mind returns, preference-based returns, accidental purchases, incorrect product selections, or similar customer-initiated returns, the customer is generally responsible for return shipping costs unless otherwise required by law.

If we confirm that a product arrived:

• Damaged

• Defective

• Incomplete

• Incorrect

• Materially different from its description

we will provide an appropriate resolution, which may include a replacement, refund, or approved return solution without additional return-shipping cost to the customer where applicable.

Original shipping fees are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your OYTTOB order promptly after delivery.

If a product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at service@oyttob.com.

Please provide:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the product and problem

• Photos of the original packaging

• A photo of the shipping label

Please retain the product and its original packaging until we have completed our review or provided further instructions.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include:

• Replacement

• Refund

• Approved return

• Other appropriate assistance

Missing Items

If part of your order is missing, first check your shipping confirmation to determine whether the order was divided into multiple shipments.

OYTTOB products may occasionally be shipped separately due to inventory or fulfillment location.

If an item is still missing after checking all tracking information, please contact us with your order number and details of the missing product.

Refunds and Processing Time

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Processing times after a refund is issued are controlled by the relevant financial institution and are outside our direct control.

Where legally permitted, deductions may apply if a returned product:

• Is missing parts or accessories

• Has been washed or altered

• Shows signs of use

• Has been damaged after delivery

• Has lost value because of handling beyond what was reasonably necessary to inspect the product

Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based or change-of-mind returns unless otherwise required by applicable law.

If a refund relates to a confirmed damaged, defective, incomplete, or incorrect product, applicable shipping charges will be handled according to the circumstances of the claim and applicable consumer law.

Exchanges

Exchanges are subject to product availability.

Because some OYTTOB characters, limited drops, Mini Weirdos, Mystery Boxes, and seasonal editions may sell out, we cannot guarantee that the same item will remain available for exchange.

In some cases, the fastest option may be to return an eligible product for a refund and place a new order for the preferred product.

If your product arrived damaged, defective, incomplete, or incorrect, please contact us before placing a replacement order so we can review the issue and provide the appropriate resolution.

Order Cancellations

Contact us as soon as possible at service@oyttob.com if you need to cancel an order.

We will make reasonable efforts to process your request, but cancellation cannot be guaranteed once an order has entered:

• Processing

• Fulfillment

• Packaging

• Shipment preparation

• Carrier pickup

If your order has already shipped, you may need to wait until delivery and follow the applicable return procedure.

Refused or Unclaimed Deliveries

If a package is refused, not collected, or returned to sender for reasons not caused by OYTTOB, we may need to wait until the package is returned and reviewed before determining whether a refund is available.

Where permitted by law, applicable shipping, return, or handling costs may be deducted from the refund.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if reshipment is requested.

Please contact us as soon as possible if you notice an address error. Address changes cannot be guaranteed after fulfillment has begun.

Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or limits any rights that cannot legally be excluded or limited under applicable consumer-protection law.

Where applicable law provides stronger rights than this policy, those legal rights will apply.

Business Information

Brand Name: OYTTOB

Website: oyttob.com

Company Name: Zhaolongtu Network Technology Co., Ltd.

Registered Address: No. 174, Xiangjiaguanzhuang Village, Lingyang Subdistrict, Ju County, Rizhao, Shandong, China.

Email: service@oyttob.com

Customer Service: +852 2416 0018

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For assistance with ordering, delivery, returns, refunds, exchanges, damaged products, missing items, or order cancellations, contact us at:

Email: service@oyttob.com

Customer Service: +852 2416 0018

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.