Shipping Policy

This Shipping Policy explains how orders placed through oyttob.com are purchased, processed, fulfilled, shipped, tracked, received, returned, and refunded, as well as how delivery issues are handled.

How to Place an Order

Choose your favorite OYTTOB product, select any available size, style, or product options, add the item to your cart, and complete checkout using accurate contact, shipping, and payment information.

After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.

Order Processing and Fulfillment

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Certain products, bundles, limited releases, Mystery Boxes, or high-volume promotional orders may require additional processing or packaging time.

If an order requires an unusually long processing time, we will contact you using the email address provided during checkout.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.

Items from the same order may be fulfilled from different locations. As a result, products may be shipped separately and arrive at different times.

The shipping origin does not affect the customer-support assistance available for your order.

OYTTOB will continue to assist with order, shipping, tracking, and delivery enquiries related to purchases made through oyttob.com.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

For orders shipped to the United States, standard delivery generally takes approximately 2–4 business days after dispatch.

International delivery times may vary depending on:

• Destination country

• Shipping carrier

• Customs processing

• Local delivery conditions

• Product availability

• Public holidays

• Weather or other carrier disruptions

Processing time and estimated delivery time are calculated separately.

For example, an order requiring 1–2 business days for processing and 2–4 business days for delivery may take approximately 3–4 business days in total.

All delivery timeframes are estimates and are not guaranteed delivery dates.

Shipping Costs

Eligible orders of US$39 or more qualify for free standard shipping.

Available shipping methods, shipping costs, geographic restrictions, exclusions, and estimated delivery times will be displayed during checkout before payment is completed.

Shipping charges may vary depending on:

• Delivery destination

• Selected shipping method

• Package size

• Package weight

• Order contents

• Available carrier services

Order Tracking

Once your OYTTOB order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Tracking information may take some time to update after a shipping label has been created or after the package has been handed to the carrier.

A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

If an order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.

Receiving Your Order

Your order will be delivered to the shipping address provided during checkout.

Please monitor your tracking information and make arrangements to receive the package when necessary.

After delivery, we recommend inspecting the package and products promptly.

If an item is missing, damaged, defective, or incorrect, please contact us as soon as possible at service@oyttob.com.

Delivery Delays

Orders may be delayed due to circumstances such as:

• Carrier operations

• Customs inspections

• Severe weather

• Public holidays

• Remote delivery locations

• High shipping volumes

• Local delivery disruptions

• Events outside our reasonable control

If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at service@oyttob.com and include your order number.

We will review the available tracking information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the shipment.

Lost Packages

If a package appears to be lost in transit, please contact us with:

• Your order number

• Tracking number, if available

• The email address used during checkout

• A brief description of the issue

We will review the shipment information and may contact the relevant carrier or fulfillment provider.

Depending on the investigation result, order circumstances, applicable policies, and consumer-protection requirements, an appropriate resolution may include continued delivery assistance, replacement, or refund.

Please avoid submitting multiple claims for the same shipment while an investigation is in progress, as duplicate requests may delay resolution.

Packages Marked as Delivered

If tracking shows that your OYTTOB package has been delivered but you cannot locate it, please first check:

• Your mailbox

• Front entrance or porch

• Garage or other secure delivery areas

• Reception desk

• Building management

• Mailroom

• Other members of your household

• Nearby neighbors who may have accepted the package

• Any delivery notice left by the carrier

• The local carrier responsible for final delivery

If the package still cannot be located after completing these checks, please contact us at service@oyttob.com.

We will review the available delivery information and help determine the appropriate next steps.

A tracking status marked as “delivered” does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or region

• Postal code

• Country

• Phone number, where requested

If you need to change your shipping address, contact us as soon as possible at service@oyttob.com.

We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment preparation.

If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

International Orders, Customs, and Import Charges

International shipments may be subject to:

• Customs inspections

• Import duties

• Taxes

• Brokerage charges

• Local processing fees

• Other charges imposed by the destination country

Unless otherwise stated during checkout, customs duties, import taxes, and other local charges are the responsibility of the recipient.

Customs processing may also affect the estimated delivery time.

OYTTOB is unable to control or guarantee customs-processing timeframes.

Split Shipments

Items from the same order may be shipped separately because of:

• Inventory availability

• Product size

• Packaging requirements

• Fulfillment location

• Carrier restrictions

Separate packages may arrive on different dates, and individual tracking numbers may be provided.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Mystery Boxes and Bundle Orders

OYTTOB Mystery Boxes, bundles, multi-item offers, and limited releases may contain multiple products or require different fulfillment arrangements.

Depending on availability and fulfillment location, these products may be shipped together or separately.

If your order is split into multiple shipments, you may receive more than one tracking number.

For Mystery Boxes, the specific character or edition included is determined according to the product listing and cannot normally be changed after fulfillment has begun.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive an incorrect item, please contact us as soon as possible.

Include:

• Your order number

• A description of the issue

• Clear photographs or videos of the affected product

• Photos of the original packaging

• A photo of the shipping label

This information helps our support team review the issue and determine the appropriate resolution.

Please retain the product and its original packaging until we have completed our review or provided further instructions.

Returns and Refunds

To request a return, please contact us at service@oyttob.com before sending any product back.

Please include:

• Your order number

• The email address used at checkout

• The product you wish to return

• Your reason for requesting the return

Please do not return products without prior authorization or return instructions.

Return eligibility, product condition requirements, exclusions, return costs, and other applicable terms are governed by our Return & Refund Policy.

Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

Business Information

Brand Name: OYTTOB

Website: oyttob.com

Company Name: Zhaolongtu Network Technology Co., Ltd.

Registered Address: No. 174, Xiangjiaguanzhuang Village, Lingyang Subdistrict, Ju County, Rizhao, Shandong, China.

Email: service@oyttob.com

Customer Service: +852 2416 0018

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer enquiries within 1–2 business days.

Contact Us

For assistance with ordering, shipping, tracking, delivery, lost packages, returns, refunds, damaged products, or other order-related issues, please contact us at:

Email: service@oyttob.com

Customer Service: +852 2416 0018

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer enquiries within 1–2 business days.